1.1. No Cancellation Allowed:
- Once a booking is confirmed and payment is made, cancellations or modifications are not permitted.
- Ensure all details are accurate before completing your booking.
1. Cancellation Policy
1.2. Exceptional Circumstances:
- For circumstances such as government-imposed restrictions, extreme weather, or natural disasters, cancellation or rescheduling will be subject to the policies of the respective hotel.
- Our role is limited to facilitating communication with the hotel, and the final decision rests with them.
2. Refund Policy
2.1. No Refunds:
- All payments made through our platform are non-refundable under any circumstances, including:
- Customer no-show or failure to check in at the booked property.
- Changes in travel plans or personal reasons.
- Errors or omissions in booking details provided by the customer.
2.2. Hotel-Specific Refunds:
- If a hotel offers a refund for exceptional circumstances, the refund will be processed according to the hotel’s policies, minus our service fee.
3. Transparency and Responsibility
3.1. Our Role as Facilitators:
- Mayapurhotels.com is a third-party booking platform. We facilitate bookings between customers and hotels but are not liable for the quality of services, facilities, or any disputes arising at the hotel.
3.2. Mandatory Disclosures:
- Customers are advised to review the property’s amenities and policies thoroughly before booking. We provide this information as shared by the hotels.
4. Contact Us
For any queries, concerns, or disputes regarding your booking, please contact us at mayapurhotels1@gmail.com.
Cancellation and Refund Policy for Mayapur Hotels